Privacy policy.
What we collect when you use this website, why we collect it and the choices you have. Written in plain English.
Last updated: October 16, 2026
Overview
This policy explains how Specialty Plumbing ("we", "us") handles information collected through this website. It covers the website only. Information you share with us by phone, in person or on a job site is handled as part of our normal business records.
Information we collect
Information you give us
When you fill out a form on this site, such as a service request, estimate or bid submittal, preconstruction request or general contact form, we collect what you enter. Depending on the form, that can include:
- Your name, company, phone number, email address and mailing address
- The address of the property or project
- A description of the plumbing issue or project scope
- Project details such as bid dates, contacts and schedules
- Files you upload, such as photos, videos, plans, specifications and spreadsheets
Please only upload files you are allowed to share. Plans and photos can contain information about other people or properties.
Information collected automatically
Like most websites, our hosting provider records basic technical data when you visit, such as your IP address, browser type, the pages you view and the time of your visit. If we enable website analytics, similar information is collected through cookies or similar technology, as described below.
How we use your information
- To respond to your request, schedule service and follow up about it
- To review projects, prepare estimates and proposals and ask clarifying questions
- To keep records of our work and communications
- To keep the website working, secure and free of spam
- To understand how the website is used so we can improve it
We do not sell your personal information. We do not use form submissions to send marketing email unless you ask us to.
Sharing your information
We share information only with service providers that help us run the website and our business, and only as needed for that purpose:
- Form processing. Form submissions, including uploaded files, are sent through Formspree, a third-party form service, which delivers them to our email.
- Hosting. Our website host stores and serves the site and keeps standard server logs.
- Analytics. If enabled, an analytics provider receives usage data about visits to the site.
- Maps. Pages with an embedded Google Map load content from Google, which may collect data under its own policies.
We may also share information when required by law, to protect our rights or safety, or as part of a sale or reorganization of the business. Each third-party provider handles data under its own privacy policy.
Cookies & analytics
This website does not require cookies to work. If we turn on analytics, the analytics provider may set cookies to count visits and understand which pages are useful. Embedded maps may also set cookies. You can block or delete cookies in your browser settings, and the site will still work.
How long we keep information
We keep form submissions and uploaded files for as long as we need them to respond, complete the work, keep business and tax records, and handle warranty questions. When information is no longer needed, we delete it or keep it in a form that no longer identifies you.
Security
The website uses encrypted connections (HTTPS), and we limit access to submissions to the people who need them. No website or email system is completely secure, so please do not send payment card numbers, passwords or other highly sensitive information through our forms.
Children's privacy
This website is meant for adults arranging plumbing work. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Your choices
- You can ask to see, correct or delete the information you sent us through this website.
- You can ask us to stop contacting you about a request.
- You can block cookies in your browser.
To make a request, use the contact details below. We may need to confirm your identity before acting on it, and we may keep some records where the law requires it.
State law notes
We are a small Illinois business, and privacy laws differ by state. Depending on where you live, you may have additional rights over your personal information. We will respond to requests as required by the laws that apply to us. Nothing in this policy limits rights you have under applicable law.
Changes to this policy
We may update this policy as our website or services change. The date at the top shows when it was last revised. Significant changes will be posted on this page.
Contact us
Questions or requests about this policy can be sent to:
Specialty Plumbing
1820 Circuit Dr, Round Lake Beach, IL 60073
Email: [email protected]
Phone: (224) 426-2222